Help Center

Quality skincare that gives salvaged natural ingredients a new lease of life. We'll never compromise on our mission to leave the world better than we found it. That's the UpCircle promise.

Back in 2015, we had a thought: 

If we're throwing away a cafetière full of coffee grounds every morning, how much is going to waste from coffee shops all over London? 

A lot, as it turns out. 

So we decided to do something about it. We needed a way to give those coffee grounds a new lease of life. And UpCircle was born.

We believe all life is sacred. That's why we use only the finest plant-based ingredients, and never test on animals. We're proud to be a Leaping Bunny approved brand- you can see our full policy here.

Nope, never! At UpCircle we love all animals great and small so neither us or our suppliers test our ingredients or products on animals! We're proud to be a Leaping Bunny approved brand- you can see our full policy here.

Body Cream, Body Scrubs, Cleansing Balm, Face Mask, Face Moisturizer : Glass jar, aluminium lid, cardboard outer box.

Eye Cream: Glass bottle, plastic pump & lid, cardboard outer box.

Face Scrubs: 100% aluminium tube, plastic lid, cardboard outer box.

Face Serum: Glass bottle and dropper, bulb, plastic rim, cardboard outer box.

Face Toner: Glass bottle, plastic spray pump & lid, cardboard outer box.

Soap Bars: Cardboard outer box.

We offer free USPS shipping on orders over $50, $4.95 otherwise. Need it sooner? Upgrade to UPS Ground at checkout!

We ship to US and Canada from NJ - orders will be shipped within 24 working hours of order, most often same day if placed by noon ET.

We don't include invoices or packing slips in the orders so if you are sending a gift prices won't be visible to the recipient. 

Once your order has been placed we cannot amend any details. This is due to the high volume of orders being received. Please double check all your details before placing an order!

We're sorry to hear that your parcel has arrived missing an item and we will endeavor to fix the situation as fast as we can! 

If it looks like box has been tampered with, damaged in transit or not fully sealed please keep the box until the issue is resolved as we will need photos sent over as evidence. Without these photos your claim may not be accepted. 

If there are no obvious  issues with the box we would ask you to keep it until the situation is resolved.

Please contact customer care including the order number and the items that were missing and we will do our best to help: customercare@upcirclebeauty.com 

Everything from our shipping boxes, to our paper tape, to our marketing materials, is fully recyclable.

We offer shipping insurance for a fee of $3-5 per order. If you choose this option we will replace any orders that are lost, stolen or damaged in transit free of charge once confirmed lost by the courier. If shipping insurance isn't selected as the shipping method at checkout, we are not responsible for replacing any lost, stolen or damaged orders. 

If your order has been marked as delivered but you haven't received it please check with neighbours, other occupants in the building and any safe spaces that the parcel could have been left in. If you still haven't received it please contact customercare@upcirclebauty.com and our customer care team can look into it for you. 

If you have purchased shipping insurance and the parcel is confirmed as lost, stolen or damaged we will replace it free of charge.

If you haven't purchased shipping insurance we are not responsible for replacing the order if it is confirmed as delivered to the shipping address provided. Our customer care team will still be happy to investigate with the courier for you.  

We do not offer refunds for lost / stolen or damaged parcels. Missing parcel queries must be raised within 14 days of the delivery date after this time queries will not be considered. 

On each product page you will find a full ingredients list, please check this thoroughly before purchasing an item! If you have any questions or concerns about an ingredient contact: customercare@upcirclebeauty.com 

UpCircle was born out of the idea of minimising waste so we created the Pamper Kit so you can try before you buy!  We would recommend trying the Pamper Kit first to everyone, especially those with sensitive skin. We also recommend to do a patch test on your neck before using any product, if a reaction occurs discontinue use. 

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you'll need the proof of purchase email please!

Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 1 working day.

You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.

If your order is returned to us owing to one of the following issues:

1. Address incomplete or inaccessible
2. Addressee gone away
3. Parcel not called for

Then you may either request a refund or for the item to be returned. Both options will be subject to a $10 postage and handling fee. This is to cover the shipping cost of sending the parcel out and an admin fee for managing this.

If there's anything wrong with your order, you have 14 calendar days from the date of order to contact us via email and raise an issue. Any issues beyond this date will not be considered.

If you have any questions on how to return your item to us, please contact us!

Send an email to hello@upcirclebeauty.com or give us a call on +44 (0) 800 368 9570 and we'll help the best we can!